How quickly do orders ship? Most orders leave our apothecary within 1-3 business days unless otherwise noted.

Do you offer complimentary shipping? Yes. Orders over $125 ship on us. Use code ONTHEHOUSE

Do you ship internationally? Currently, Plant Alchemy Botanicals ships within the United States only. If you're located elsewhere and interested in our offerings, we’d love to hear from you.

Will I receive tracking? Absolutely. Once your order leaves the apothecary, you’ll receive a shipping confirmation email with tracking details so you can follow its journey.

Can I change or cancel an order? If your order hasn’t been processed yet, reach out as quickly as possible and we’ll do our best.

What if my order arrives damaged?
If your order arrives damaged, please contact us within 7 days of delivery and include photos of the product and packaging so we can make it right.

Do you accept returns?
Due to the handcrafted and consumable nature of our botanical products, we are generally unable to accept returns. If there is an issue with your order, please reach out and we’ll do our best to help.

Can I change or cancel my order?
If your order has not yet been processed or shipped, contact us as quickly as possible and we’ll do our best to accommodate changes.

Are your formulations handcrafted?
Yes. Plant Alchemy Botanicals formulations are created in thoughtfully crafted small batches with exceptional attention to ingredient quality, formulation integrity, and ritual intention.

What kinds of ingredients do you use?
We thoughtfully source high-quality botanical ingredients, including organic herbs, selected oils, and supporting ingredients aligned with each formulation’s purpose.

How should I store my products?
Store your botanical products in a cool, dry place away from direct heat and sunlight. While our Miron biophotonic glass helps protect light-sensitive formulations, thoughtful storage helps preserve freshness and potency.

How long do your products last?
Shelf life varies by formulation. Alcohol-based tinctures are remarkably shelf-stable and may remain viable for years when stored thoughtfully. Botanical oils, teas, and other formulations are best enjoyed within their recommended usage windows for optimal freshness and integrity. If you have questions about a specific product, Ask the Herbalist.

How do I know which product is right for me?
Every body is different. If you’re unsure where to begin, our Ask the Herbalist pathway offers thoughtful guidance to help you choose the formulation that may best align with your goals.

Can you recommend products for a specific concern?
Yes. We’re happy to help guide product selection based on general wellness goals and formulation fit.

Are your products intended to diagnose, treat, or cure medical conditions?
No. Plant Alchemy Botanicals products are crafted to support wellness and the body’s innate resilience, but they are not intended to diagnose, treat, cure, or prevent disease.

What is Ask the Herbalist?
Ask the Herbalist is a thoughtful guidance pathway for questions about product selection, formulation fit, and general botanical support.

Is Ask the Herbalist medical advice?
No. Ask the Herbalist is educational and product-guidance oriented and is not a substitute for medical care, diagnosis, or individualized treatment advice.

Can I use your products if I take medications, am pregnant, or have a medical condition?
Because herbs can interact with medications and certain health conditions, we recommend consulting your qualified healthcare provider before beginning any new botanical regimen.

How quickly can I expect a response?

We typically respond within one business day, though thoughtful replies may occasionally take a bit longer.

Do you offer wholesale partnerships?
Yes. Plant Alchemy Botanicals partners with aligned retailers, spas, wellness practitioners, and thoughtfully curated spaces seeking exceptional botanical offerings.

How do I become a retail or wholesale partner?
Visit our Partner With Us page and complete the inquiry form to tell us a little about your vision.

Do you offer collaborations, events, or curated gifting partnerships?
Potentially, yes. We welcome aligned collaboration inquiries and thoughtful partnership opportunities. Visit our Partner With Us page and complete the inquiry form to tell us a little about your vision.